Delivery was as expected. Assembly was a little more complicated than the "no tools needed" advertised. Fortunately I own a Park Bicycle Stand for the trickier parts. Riding is great, but the batter... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great bike, but battery was dead on arrival, and my internet search stated it is normally delivered partial charge. I made an online email request for support but never received reply from lectric... See more
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My trike has opened a new world of self entertainment and achievements for me.. This trike is an excellent motivator to get outside for someone over 70, technology challenged, over weight, outta shape... See more
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Good pricing and excellent packaging. Fed Ex tried to destroy one box but the packaging saved the bike. Never rode an e-bike before but we are life long bike riders who have aged up and now have so... See more
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Company details
Written by the company
At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.
Our Commitment to You
Written by the company
- Built on Legendary Service
- We believe that putting people before profit is a disruptive force for good. This belief steers our journey towards creating more than just a brand—it's about fostering a community. One built on trust, support, and shared momentum. It means giving more people the freedom to ride, ensuring fairness over frugality, and remembering that the best business is the one that puts people at the center. Because real momentum comes from doing the right thing in every single moment.
Contact info
2311 W Utopia Rd, 85027, Phoenix, United States
- +16027150907
- contact@lectricebikes.com
- lectricebikes.com
4.4
Excellent
5K reviews
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Investing in 2 bikes was a big…
Investing in 2 bikes was a big financial decision for our family; so it was important to us to be informed of the delivery process. Lectric kept us updated on the delivery progress from when it left the shipping dock to the day it arrived at our door. Everything arrived as promised.
September 21, 2026
Excellent product great price came with…
Excellent product great price came with the damaged screen but that was the shipping company's fault most likely and after a 26 minute wait to speak with customer support they promptly issued me a replacement free of charge
September 22, 2026
Did our homework and research
We shopped around first. We saw that Letric bike had great reviews. We had friends who have the Aveton bikes. Didn't want something quite that big. We liked the Xp-4. Found out that they're built very well. The welds on them are 1st rate. The folding option is nice. We're a bit older so we got a rack with ramp. All in all we are very pleased with them. Bought two of them. The white for myself and the blue one for my wife.
September 12, 2026
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Best purchase for our RV travels
Arrived on time, boxed very well no damage. Easy to put together. We bought 2 XP4 750 foldable ebikes and have been loving our rides the added activity is a big health benefit. Purchased to be able to take on our Class C RV so we can go farther than our 2 feet can carry us. We also won't have to take our tow behind vehicle on every trip. Customer service was very helpful with a problem with one of the batteries stuck in the bike. Was provided options to help fix the problem, and if we could not were given a local repair shop to get help.
September 21, 2026
Reply from Lectric eBikes
We’re so glad to hear you’re loving your two XP 4 750s! It sounds like they’re the perfect addition to your RV adventures and a great way to explore even farther. We’re also happy our customer service team was able to help with the battery issue and provide options to get you back on the road. Enjoy all the adventures ahead!
So far love the XP4 750 and appreciate…
So far love the XP4 750 and appreciate the customer service. The only complaint I have is the long wait time to speak with someone from customer service
September 22, 2026
Reply from Lectric eBikes
Thanks, Todd! We’re so glad to hear you’re loving your XP 4 750 and appreciate your kind words about our customer service. We also understand how frustrating a long wait can be when you’re trying to reach us, and we appreciate your patience and feedback.
Excellent service.
September 15, 2026
Reply from Lectric eBikes
Thanks, John! We’re glad to hear you had an excellent experience with our service.
I have purchased 3 e- bikes from…
I have purchased 3 e- bikes from Lectric Bike Co. I like my bikes but their customer service is very bad. This company is great to deal with when you are purchasing a bike but if you have a problem they are slow to respond which is frustrating. I lost a bike pedal while transporting my bike on vacation, no fault of the bike but this should be an easy fix for them and they could be heros, but instead I hear nothing back from them. Another thing tha annoys me is a lack of ability to actually call or text support. When it is time for a new bike I will be checking out other manufactures.
October 6, 2026
Unprompted review
Reply from Lectric eBikes
Hi Merrill, we sincerely apologize for the inconvenience and frustration caused by the incorrect information and the long delay in getting a response. Our support hours are Monday through Friday, 9 AM–4 PM Arizona time, and we appreciate your patience while waiting to hear back from us. It looks like our team was able to assist you, but please reach out again if you need any further assistance.
Easy ordering awesome packaging and…
Easy ordering awesome packaging and fast delivery
September 14, 2026
Reply from Lectric eBikes
Thanks, Tom! We’re glad to hear ordering was easy, your bike arrived quickly, and everything was packaged well. Enjoy your ride!
I haave two help messages sent several…
I have two requests for help messages sent several days ago and no one has answered.
September 14, 2026
Reply from Lectric eBikes
Hi Ron, it looks like our team has been reaching out to help get your issues resolved. We hope you’re able to connect with them soon!
Delivery very prompt I believe it was…
Delivery very prompt I believe it was within 10 days. The perfect colour (red) matches our suv. Full instructions in video where excellent not to fast so I could understand. Felt quite different from my 2 wheel e bike but after a few days and adjustments it is working fine. I only have 25 miles on it but seems to be the right choice for me no more falling over at traffic lights and stop signs. I will up date in a month or two.
😁🇨🇦🍁
September 21, 2026
Reply from Lectric eBikes
Thanks for sharing your experience, Martin! We’re so glad to hear you’re enjoying your new ride and that the red was a perfect match for your SUV. It sounds like you’ve gotten comfortable with the transition, and we’re happy it’s working well for you. We’ll look forward to your update in a month or two!
I like the bike
I like the bike. If you are referring to the recent accessories bag, it doesn't fit. Too small and the holes don't line up.
September 21, 2026
Reply from Lectric eBikes
Hey John,
Thank you for the review!
We are sorry to hear about this. We were able to locate your account, and someone from our team will be reaching out to assist you further.
Thank you for your patience and understanding!
I love my new xp 2.0
I love my new xp 2.0. It rides great. Shipping took about 10 days.
August 31, 2026
Reply from Lectric eBikes
Hey Debbie,
Thank you for the review!
We are happy to hear that you are enjoying your eBike so far, and we hope you end up having a blast!
Please don't hesitate to reach out with any questions or concerns. We're here to help!
Delivery was prompt!
Information was thorough, once we made the decision, delivery was prompt.
It was super easy to get it ready to ride.
September 14, 2026
Reply from Lectric eBikes
Hello Dale,
Thank you so much for your review! We appreciate you taking the time to share your thoughts!
We are so happy that your eBike arrived quickly and it has been an easy adjustment!
Keep up the riding and we're so happy you are a part of the Lectric Fam!
Incredible customer service
Incredible customer service, very fair and helpful . Thank you so much!
September 14, 2026
Reply from Lectric eBikes
Hey Nan,
Thank you for the 5 star review!
We are so happy to hear that you had a positive experience with our customer service team. We strive to provide exceptional service to all our riders, so we're glad we hit the mark for you!
Please let us know if you have any additional questions or concerns. We're here to help!
The back right wheel wobbles
The back right wheel wobbles, and it will not get 17mph. I have the 750 motor!
September 10, 2026
Reply from Lectric eBikes
Hey Ronny,
Thank you for the review!
We're sorry to hear about this as it is not the riding experience we wish for our riders. We've located your account and someone from our team will be reaching out to assist you further.
Thank you for your patience and understanding! We look forward to working together to get this issue situated.
Leisure/recreation/exercise for a retired couple
We shopped online and did pretty extensive research before choosing Lectric. We chose the fat tire/ extended battery life options and are VERY happy after a few outings. There was some minor damage in shipping, but Lectric got the part sent out quickly and we got going. We love that we can each choose configurations that allow us some exercise along with pretty powerful (and FUN) backup.
So far, so good. Five star!
September 2, 2026
Reply from Lectric eBikes
Hello Walter,
Thank you so much for taking the time to leave us a review!
We are so sorry to hear about the shipping damage, but we're glad you got out riding in no time!
That is awesome you guys are finding different configurations for what works best for you. It sounds like your eBikes have been a great addition to your lives!
Thanks for choosing Lectric and happy riding!
Good product (high quality eTrike)
Good product (high quality eTrike). All accessories came well packaged and easy installation instructions. Company support very good. My wife lives her ride!
August 23, 2026
Unprompted review
Reply from Lectric eBikes
Hello Doug,
Thank you for the 5 star review!
We are so happy to hear that you are pleased with your Lectric purchase, and that the instructions were clear. Our hope is that our riders will spend less time tinkering around with the eBike, and more time racking up miles!
Also, we're so glad you had a positive experience with our customer service team. We strive to provide exceptional service to all our riders, so we're thrilled we hit the mark for you!
Feel free to reach back out with any additional questions or concerns. We're here to help!
I'm 70 years old and I love my new e-bike.
I'm 70 years old, this is my first e-bike. After riding a mountain bike around town for six years. This is so much fun to ride. I research all my purchases before buying. Very happy I chose this brand and model.
September 17, 2026
Reply from Lectric eBikes
Hey Jeffrey!
Thank you for the 5 star review!
We are so honored to hear that you chose our company to purchase your first eBike from after further research! We hope you are loving your eBike as much as we do and racking up miles.
Feel free to reach out with any questions or concerns. We're here to help!
Incredibly disappointed
Order #1371620
I'm from Canada and am not able to call Lectric without paying a calling fee.
I'm feeling defeated trying to get any help from Lectric. I was helped properly at the beginning and just got ghosted all of a sudden. After leaving a bad review a week ago, someone replied to the email trail I had prior. I replied within an hour and the person hasn't reached out for over a week now. After following up, I still have not received an answer.
I'm just asking for new cables for my headlight, the replacement I received was faulty and one of the sockets physically did not fit, the one that came with the bike did not work overall. I also stripped some screws when I tried to get the bike fixed.
The bike arrived with the headlights not working and I've spent hours trying to get it to work again. I'm incredibly disappointed in the customer serve at Lectric. I chose Lectric exactly because their customer service was supposed to be the best. Very frustrated and disappointed.
September 25, 2026
Unprompted review
Reply from Lectric eBikes
Hello Robert,
We’re very sorry to hear about the difficulties you’ve experienced with your headlight and the frustration caused by the lack of communication. We understand how disappointing this must be, especially after spending so much time trying to get the issue resolved.
We were able to locate your account, but we’re unable to see the responses you mentioned sending to our team. We’ll have someone review your case and reach out when they return on Monday. In the meantime, please keep an eye on your email and make sure you’re responding directly to our messages so we can continue the conversation and work toward getting this resolved.
Thank you for your patience, and we apologize again for the frustration you’ve experienced.
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