BigPanda

Great products are built by great people, and Panda Voices is our way of highlighting them. 🥳 In this series, we sit down with Pandas across teams to share their perspectives, lessons learned, and moments behind the scenes at BigPanda. Today, we're featuring Conor Castronovo from our Marketing team. 👋 ❓ Thanks for sitting down with us, Conor! Tell us a bit about what brought you to BigPanda. 🐼 My background is in account management and sales at Gartner, where I saw how deeply analyst relationships and executive experiences shape business outcomes. That insight is what brought me to BigPanda to lead analyst relations. As I saw how much influence well-executed experiences had on our executive and customer relationships, it became a natural progression to expand that impact into events and creative more broadly. Today, as Director of Events & Creative Services, I build the strategies and programs that turn those same principles into pipeline growth and brand influence at scale. ❓ What does being a "Panda" mean to you? 🐼 Being a Panda means pushing myself to be the best version of me while working toward something bigger than any one role, being part of a team that's trailblazing the agentic ITOps space and redefining what's possible in the industry. ❓ How does BigPanda help you balance work and life? 🐼 The flexibility of a remote-first culture lets me manage the demands of event season on my own terms, so I can show up fully at work and still have room for life outside of it. ❓ What excites you most about the future of BigPanda? 🐼 We're at the forefront of the agentic IT Operations shift, and I'm excited to help build the brand experiences and events that put BigPanda front and center as that market takes off. ❓ What's your favorite part of your job? 🐼 My favorite part is getting out from behind the screen to meet thought leaders and ITOps professionals face-to-face at our events, where I get to see the brand and relationships we build come to life. #BigPanda #PandaVoices #LifeAtBigPanda #CompanyCulture #MeetTheTeam

Runbook execution used to mean a human reading documented steps and carrying them out manually. Read our latest blog to learn how the L1 Agent now does it autonomously and gets smarter with every incident it resolves. 🔗 https://bit.ly/3UQ5iDj #BigPanda #AIOps #ITOps #AI #AgenticAI

Swarm Investigation shows your team the evidence trail behind every conclusion, so responders can trust the findings and act on them immediately. Read this blog to see the newest capability for the BigPanda AI Incident Assistant: 🔗 https://bit.ly/4dkWs6S #BigPanda #ITOps #AIOps #ITSM #AgenticAI #AI

We look forward to joining our partner, Loop1, in London next week, alongside SolarWinds and N-able. We'll follow a real-world ITOps scenario from start to finish, looking at how teams can cut through operational noise, understand what’s happening faster, and take action with greater confidence. BigPanda will bring the Agentic ITOps perspective to the conversation, with a practical discussion on how AI and automation can help teams. There are only a few places left for next week. Join us 👇 https://lnkd.in/p/ezK3qwwA

We're heading to New York next week! 🗽 BigPanda is proud to partner with Insight Partners for its upcoming ScaleUp:AI 2026 event, where top AI builders, executives, and innovators will talk about where AI goes next. Looking to hear from us in person? Our CEO and Founder, Assaf Resnick, is speaking on a panel, "The Last Mile: How AI Actually Gets Deployed," where he will speak to how building an AI product is one thing –– and getting it into production reliably, safely, and at scale is another. We can't wait to see everyone there. If you'll be at ScaleUp:AI, be sure to come say hello!

Success ≠ fewer tickets and fewer alerts ≠ better ops. Read more from Robert A. Pickering Jr. in this month's Agentic ITOps Dispatch: 🔗 https://bit.ly/3SRDDBx #BigPanda #AgenticITOps #ITOps #AIOps #AgenticAI

Adding people can increase capacity. It doesn’t change the structure of a handoff, keep ownership current, or make the right context appear when a decision is needed. The next operating model has to do more than add effort. Hear more from Assaf Resnick, our CEO and Founder, in his blog, "The enterprise changed. ITOps didn’t." 🔗 https://bit.ly/4huuuqG #BigPanda #AIOps #ITOps #AgenticAI #AI

BigPanda now automatically carries full incident context from AI Detection and Response into every escalation, so your SRE and L2/L3 teams arrive already caught up and can move straight to resolution. Read the blog to learn more: 🔗 https://bit.ly/4xZdT5q #BigPanda #AIOps #ITOps #AgenticAI #AI #MTTR

This new version of the BigPanda AI Incident Assistant replaces a single generalist agent with composable Skills and Agents your team can tune. Read our blog to see how BigPanda continues to transform ITSM. 🔗 https://bit.ly/4wuuQmB #BigPanda #ITOps #AIOps #AI #AgenticAI #AgenticITOps

The latest BigPanda AI Incident Assistant doesn't just gather context; it shows you exactly where it came from and why it matters. Read our latest blog to see how Biggy narrates its reasoning in real time. 🔗 https://bit.ly/4wuuQmB #BigPanda #ITOps #AIOps #AI #AgenticAI #AgenticITOps